Shipping policy

Shipping Policy

Thank you for visiting and shopping at our store. The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	3–7 business days	Free
Express Shipping	1–3 business days	From Rs.49

Delivery delays can occasionally occur depending on carrier volume or peak seasons.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

If you receive your order damaged, please contact our support team immediately at alvenzamails@gmail.com. Please save all packaging materials and damaged goods before filing a claim so we can help you process an exchange or refund right away.